Know Exactly Where Your Order Is
We want you to feel confident from checkout until the parcel lands on your doorstep.
How to Track Your Order
- Check your inbox for the shipping confirmation email we send once your order leaves us. It contains your tracking number.
- Click the tracking link in that email, or enter the number on the carrier's website.
- Follow your parcel in real time until it reaches your door.
Order Timeline
- Order processing: 1–2 business days
- UK delivery: 3–5 business days after dispatch
- Total estimated time: 4–7 business days
Orders placed at weekends or on UK bank holidays are processed the next working day.
Tracking Not Updating Yet?
It can take up to 48 hours for a tracking number to activate in the carrier's system. If there's still no movement after that, or tracking hasn't updated in over 5 business days, get in touch and we'll chase it up for you.
No Tracking Email?
- Check your spam or promotions folder
- Confirm the email address entered at checkout
- Remember tracking is sent at dispatch, not at purchase
If none of these help, message us with your order number and we'll resend your details.
Ordered More Than One Item?
Larger orders occasionally ship in separate parcels. If that happens, you'll receive a tracking number for each one — so don't worry if the first parcel to arrive looks incomplete.
Need Help?
📧 hello@kitchmere.shop
📞 +44 7828 793103
🕐 Monday to Friday, 9:00 AM – 5:00 PM (UK time)
We usually reply within 24 hours on business days.